Frequently Asked Questions
Everything you need to know about shopping with NGV Design Store.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original condition and packaging to be eligible for a full refund.
Do you offer international shipping?
Yes, NGV Design Store ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
All NGV Design Store products come with a 1-year limited warranty against manufacturing defects to ensure the highest quality for our customers.